Returns

Make a return using this link.

Items may be returned to be exchanged or refunded within 30 days of purchase. Buyer pays for return shipping unless Item is found defective through manufacturing or considered a "factory defect". Consider that our products are mostly handmade and may have color and size variances depending on which product.  Its the beauty of hemp, one may not be exactly the same as the other. Please contact our office at (760) 602-4864 as soon as possible to handle the exchange process.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable).

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@hemptique.com.

Shipping

To return your product, you should mail your product to: 1351 Distribution Way #9, Vista CA 92081

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.