Returns
Items may be returned to be exchanged or refunded within 30 days of purchase. Buyer pays for return shipping unless Item is found defective through manufacturing or considered a "factory defect". Consider that our products are mostly handmade and may have color and size variances depending on which product. Its the beauty of hemp, one may not be exactly the same as the other. Please contact our office at (760) 602-4864 or email us at customerservice@hemptique.com as soon as possible to handle the exchange process.
Return Condition Requirements
To be eligible for a return, items must be in their original, unused and resalable condition, with all original tags attached and, when applicable, in the original packaging.
Please take care when trying on apparel and keep all tags attached until you are sure you would like to keep the item.
All returned items are inspected upon receipt. Hemptique reserves the right to refuse a return or refund if an item does not meet the return conditions stated above.
For apparel, items may be tried on for fit, but they must not show signs of wear, washing, alteration or use. We cannot accept apparel that has been worn beyond trying on, washed, altered, damaged, stained or returned with odors, pet hair, deodorant, makeup or other signs of use.
All returned items are inspected upon receipt. Hemptique reserves the right to refuse a return or refund if an item does not meet the return conditions stated above.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed to your original payment method within 3–5 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Shipping
To return your product, you should mail your product to: 1351 Distribution Way #9, Vista CA 92081
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.